Customer Support Specialist at Veracross

Ideal for an early-career Customer Support Specialist with 0-2 years of software industry experience, particularly in SaaS, who enjoys technical troubleshooting and remote client interaction. This hybrid role at Veracross, based in Queensland, Australia, offers a chance to join a growing global tech company that provides school information systems. You'll be a key client contact, ensuring high customer satisfaction. * Interact directly with customers via ticketing, chat, or phone, resolving technical inquiries. * Analyze customer requests, replicate and research technical issues, and guide users to self-service solutions. * Collaborate with other support teams and log system bugs for the product team. * Gain understanding of Digistorm's three core products.