Customer Support Specialist II at Karbon

This role is designed for a mid-level technical support professional with at least 2 years of experience in the SaaS sector. You are the ideal candidate if you possess a blend of customer empathy and technical curiosity, specifically regarding how different software platforms "talk" to each other. You should be comfortable moving beyond basic troubleshooting to investigate APIs, webhooks, and authentication methods like OAuth. The position offers a comprehensive remote-first benefits package tailored for the Philippines, including medical coverage for up to three dependents, a rice subsidy, and various "work-from-home" allowances (internet, laundry, and meals). Beyond the perks, you'll join a Great Place to Work® certified team that utilizes AI-assisted tools to streamline workflows and offers a discretionary bonus program. **You might be a good fit if you...** * Have a solid technical foundation in troubleshooting APIs and third-party integrations. * Enjoy "consultative" support, guiding large firms through complex configurations. * Are comfortable using tools like Salesforce or Intercom to manage tickets and documentation. * Value a transparent culture that prioritizes autonomy and provides clear insights into company financial health.