Customer support Specialist II at Experian

You're a customer-focused individual with at least one year of experience handling inbound calls and resolving consumer issues, specifically credit reports and

Work type: remote

Location: Heredia

Type: Full-time

Summary

You're a customer-focused individual with at least one year of experience handling inbound calls and resolving consumer issues, specifically credit reports and disputes. A high school diploma is required. **What makes it worth a look...** Experian is hiring fully remote Customer Care Specialists II in Costa Rica. This full-time role offers the chance to help consumers and resolve inquiries. **You might be a good fit if you...** * Have a minimum of 1 year of inbound call handling experience. * Can interpret and respond to customer requests, documenting issues in detail. * Are proficient with PC and internet-based tools. * Understand and adhere to regulations like FCRA.

Job Description

## Job Description
Do you enjoy helping others and solving problems? Are you someone who excels in a environment where empathy, experience providing detailed troubleshooting and resolutions matter? If so, we'd love to connect with you.

Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II. You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. You'll report to the Supervisor, Customer Care.

WHAT YOU'LL Do:

Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries.

Analyze written and verbal consumer disputes, determining appropriate resolution paths.

Process dispute requests, including contacting financial institutions for documentation and validation.

Educate consumers on dispute management and credit correction procedures.

Ensure all actions comply with FCRA and state and country regulations.

Maintain accurate records and uphold data quality standards in all systems.

The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that you will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica.

## Qualifications

Experience: Minimum 1 year of inbound call handling experience.

Education: High school diploma required.

Skills:

Experience interpreting and responding to customer requests.

Good english communication skills

Experience documenting customer issues in detail

Short-term memory retention.

Experience handling support requests from a variety of different channels (85%–90%).

Proficient in PC and internet-based tools for quick decision-making.

Other Requirements:

Must pass background checks, employment and education verification, and pre-employment screening.

## Additional Information
*

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