Customer Support Specialist II at Karbon

This role is ideal for a mid-level technical support professional with at least 2 years of experience in the SaaS industry. You should be comfortable moving beyond basic troubleshooting to handle complex API integrations, webhooks, and authentication methods like OAuth. If you enjoy acting as a bridge between customers and engineering teams to resolve high-tier technical issues, this position offers a great path into specialized technical support. Though based on-site in Cebu, the company offers a robust "people-first" benefits package. Beyond standard health insurance for you and three dependents, you’ll receive a suite of monthly subsidies for rice, meals, laundry, and internet. The culture emphasizes transparency and autonomy, providing a discretionary bonus program and five dedicated "Karbon Days" (extra time off) as part of your leave package. **You might be a good fit if you...** * Have a solid grasp of technical concepts like APIs and can explain them to non-technical users. * Are comfortable troubleshooting complex workflows for "Large Firm" clients and Tier 1 escalations. * Want to work with modern tools, including Salesforce, Intercom, and AI-assisted support workflows. * Thrive in a collaborative environment where you can influence product feedback and bug tracking.