Customer Support Specialist II at Karbon

This role is ideal for a mid-level technical support professional with at least 2 years of SaaS experience who enjoys the "detective work" of troubleshooting. You should have a solid grasp of how software talks to other software, specifically regarding APIs, webhooks, and SSO. Since this position bridges the gap between general support and engineering, it’s perfect for someone who wants to move beyond basic ticketing into complex integration management. While the base salary isn't disclosed, the benefits package is robust for the Philippine market, including HMO coverage for up to three dependents, a discretionary bonus, and a variety of monthly subsidies (rice, meal, laundry, and internet). Although the role is listed as on-site in Cebu, the company emphasizes a flexible approach to work and provides a work-from-home allowance, suggesting a hybrid-friendly mindset within a "people-first" culture. **You might be a good fit if you...** * Have experience troubleshooting technical integrations (APIs, OAuth, or Webhooks). * Enjoy explaining complex technical "why" and "how" to non-technical customers. * Are comfortable using AI tools to analyze logs and accelerate your workflow. * Want to work for a globally distributed, Great Place To Work® certified company.