Customer Support Team Lead at IDEXX

You're a front-line leader with experience managing global teams and a knack for developing agent skills. **What makes it worth a look...** This is a full-time, on-site Customer Support Team Lead position covering a 18-month maternity leave at IDEXX, located in Freemans Bay, Auckland. **You might be a good fit if you...** * Can manage daily shift operations, including rostering and ticket queue oversight. * Are skilled in conducting 1:1s, managing performance reviews, and maintaining personal development plans. * Have experience building and maintaining onboarding and induction plans. * Can handle customer escalations and coordinate resolutions with relevant team members.