Customer Support Technician at Knowtex

This role is designed for a technical support professional with at least two years of experience, ideally within healthcare IT or high-growth SaaS environments. You should be comfortable navigating ticketing systems like Zendesk or Jira and have a background in assisting non-technical users with authentication and connectivity issues. **What makes it worth a look...** You will be getting in on the ground floor of an AI startup that is scaling from 200 to 150,000 users over the next three years. The benefits package includes meaningful equity, unlimited PTO, and premium health coverage for a fully remote position that directly impacts clinician well-being. **You might be a good fit if you...** * Have experience supporting clinical staff or working with EHR systems like Epic and Cerner. * Are comfortable with a travel requirement of up to 10% for medical center site visits. * Can triage high-priority technical issues under tight SLAs for healthcare providers. * Want to help build a knowledge base and support infrastructure from scratch.