This role is ideal for a mid-level data enthusiast with 3–5 years of experience in SaaS Revenue or CX Operations. You should be highly proficient in SQL and BI
Work type: remote
Location: Americas Remote
Salary: $90,000 – $100,000/yr
Type: Full-time
This role is ideal for a mid-level data enthusiast with 3–5 years of experience in SaaS Revenue or CX Operations. You should be highly proficient in SQL and BI tools (like Sigma or Looker) and possess a deep understanding of post-sales mechanics—specifically how Technical Support and Customer Success teams function. The team is looking for a "systems thinker" who can bridge the gap between messy raw data in Snowflake and actionable insights for leadership. The compensation is transparent at $90k–$100k, and the benefits package is top-tier, featuring 100% employer-paid premiums for medical, dental, and vision for your entire family. As a fully remote role within the Americas, it offers significant flexibility alongside a culture that values "impact over output." This is a foundational position, meaning you’ll have a direct hand in building the reporting infrastructure for a scaling organization. **You might be a good fit if you:** * Can write complex SQL queries and translate the results into a story for non-technical stakeholders. * Have hands-on experience troubleshooting data flows between tools like Salesforce, Zendesk, and Planhat. * Prefer building scalable, automated dashboards over manual, one-off reporting. * Understand the "why" behind SaaS metrics like NRR, Time to Value, and Cost per Contact.
Hello from the CX Operations Team at [Customer.io](http://Customer.io)!
We’re looking for a CX Operations & Systems Manager to join our growing Revenue Operations organization.
This is a foundational role designed for someone who loves working with data, systems, and people — someone who can translate customer experience data into insights that drive action across our Customer Success, Technical Support, and Account Management teams.
At Customer.io, our CX Ops team is the connective tissue between data, systems, and customer-facing teams. As a CX Operations & Systems Manager, you’ll play a key role in ensuring our post-sales organization runs efficiently, has reliable visibility into key metrics, and is empowered to make data-driven decisions every day.
You’ll work cross-functionally with RevOps, the Data team, and CX leadership to ensure our systems, metrics, and reports all speak the same language — and that our teams have access to actionable insights that help them deliver world-class experiences to our customers.
### About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
### What we value
We believe in transparency. Starting salary for this role is $90,000 - $100,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
[See full benefits here →](https://customer.io/careers)
### Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io).
### Join us!
Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.