CX Reporting & Insights Associate at Global Payments

Work type: hybrid

Type: Full-time

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

## At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Please note, we are not accepting candidates on H1B or OPT status

## Summary of This Role

We’re elevating how Customer Experience comes to life across Global Payments, and this role is central to that mission. As a CX Reporting & Insights Associate, you will be the storyteller behind our customer feedback—transforming raw survey data, operational signals, and behavioral insights into clear, compelling narratives. You’ll work hands‑on in Qualtrics to build dashboards, analyze patterns, and surface insights that help leaders across the organization understand what our customers truly experience. If you love shaping data into stories, creating clarity from complexity, and influencing real business decisions, this role gives you a high‑visibility platform to make an impact.

Reports to: Senior Manager, CX Data & Insights

Location: Hybrid role, requiring 3 days in office at any Global Payments / World Pay locations in the U.S.

## What Part Will You Play?

Build impactful Qualtrics dashboards that visualize customer sentiment, trends, and operational insights across a large portfolio.

Analyze Experience (X) data and Operational (O) data to uncover emerging patterns, risks, and opportunities.

Transform complex datasets into compelling narratives that drive business decisions and customer‑focused actions.

Partner with the CX team, operations teams, and business stakeholders to ensure insights are clear and actionable.

Maintain and enhance reporting structures across dozens of dashboards accessed across the organization.

Support new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expands.

## What Are We Looking For in This Role?

A curious problem‑solver excited to discover insights hidden in data.

A visual storyteller who can simplify complex information for non‑technical audiences.

Tech‑savvy and confident working in Qualtrics dashboards, Excel/Sheets, and data tools.

Organized, detail‑driven, and energized by fast‑moving work.

A collaborative team player who enjoys cross‑functional partnership.

Able to translate customer signals into clear business implications and practical actions.

Comfortable partnering with BI or data teams, with familiarity in foundational data modeling concepts.

### Minimum Qualifications

1–3 years of experience in analytics, insights, CX, or a related field.

Hands‑on experience designing, building, and maintaining Qualtrics dashboards. Or in similar software like XM Discover or Medallia.

Strong Excel/Sheets skills, including data cleaning and visualization.

Ability to present data clearly and visually to diverse audiences.

Familiarity with CX metrics such as NPS, CSAT, and CES.

Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.

Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.

High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.

Bachelor’s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.

## Preferred Qualifications

Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.

Experience designing or enhancing visualization dashboards (Qualtrics, Tableau, Power BI, Looker, Medallia etc.) with a focus on usability, clarity, and stakeholder impact.

Ability to structure dashboard pages and visualization layouts to make complex customer and operational data easy to interpret.

Familiarity with best practices for visual storytelling, metric selection, and designing reports that guide business decision‑making.

Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.

Comfortable partnering with BI or data teams; familiarity with basic data manipulation.

$45,000 - $55,000The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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