CX Research & Modeling Analyst at Global Payments

Ideal for someone with a Bachelor's degree and at least two years of experience in text analytics or Voice of the Customer, who is adept at using NLP and machine learning to build structured insights from customer feedback. **What makes it worth a look...** This full-time, hybrid role at Global Payments, located in several US cities, offers a salary range of $45,000 to $55,000 annually. You'll architect the company's AI text analytics program, building the foundational systems that drive customer satisfaction and retention. **You might be a good fit if you...** * Have hands-on experience with Qualtrics Engage or XM Discover, including building rule-based topic models. * Understand natural language processing (NLP) principles and their application in text classification and sentiment analysis. * Possess strong proficiency in Microsoft Excel and project management skills. * Are familiar with core CX metrics like NPS, CSAT, and CES.