CX Research & Modeling Analyst at Global Payments

You are a mid-level analyst with at least two years of experience in Voice of the Customer or text analytics and a bachelor’s degree in a relevant field. You have hands-on experience building rule-based topic models and managing complex taxonomy frameworks. **What makes it worth a look...** Global Payments offers an annual salary of $45,000 to $55,000 for this hybrid role, which requires three days per week in one of their designated U.S. office hubs. You will serve as the technical architect for their enterprise AI text analytics program, focusing on system design rather than just routine reporting. **You might be a good fit if you...** * Have hands-on experience with Qualtrics Engage, XM Discover, or Medallia. * Understand natural language processing principles and machine learning classification. * Can translate business needs into structured taxonomy and tagging rulesets. * Possess deep familiarity with CX metrics like NPS, CSAT, and CES.