Dedicated Service Advisor at Gusto

This mid-level role is designed for experienced customer success or account management professionals who possess deep domain knowledge in payroll and benefits. The ideal candidate has at least 6 years of customer-facing experience and is highly proficient in using AI tools to streamline workflows, draft communications, and summarize complex data. Based in Chicago, this position offers a hybrid work environment (2–3 days in-office) and a competitive hourly wage. You will manage a high-value book of business, acting as a dedicated strategic advisor. A standout feature of this role is the heavy emphasis on "AI fluency," looking for someone who doesn't just use AI, but understands how to prompt it effectively while maintaining data privacy and brand voice. **You might be a good fit if you...** * Have 1+ years of specific payroll experience and 2+ years in account management. * Are comfortable conducting client meetings via phone, email, and Zoom to prevent churn. * Can demonstrate how you use AI to increase your personal efficiency and output quality. * Thrive in "ambiguous" situations where you need to solve creative problems for small business owners.