This role is ideal for a high-ownership operator with at least 4 years of experience in technical consulting, implementation, or product-focused customer roles.
Work type: onsite
Location: San Francisco or New York City
Salary: $120,000 – $240,000/yr
Type: Full-time
This role is ideal for a high-ownership operator with at least 4 years of experience in technical consulting, implementation, or product-focused customer roles. You should possess a unique blend of executive presence and technical literacy—specifically the ability to reason through APIs, JSON, and complex logistics workflows. It is a "builder" role where you aren’t just following a manual; you are designing the playbook for how enterprise companies adopt AI agents. The compensation is highly competitive, offering a wide base salary range of **$120k–$240k** plus equity. While the role is strictly on-site in **San Francisco or NYC**, it offers high-impact growth at a well-funded startup (700% revenue growth) and premium perks like daily catered lunches, a learning stipend, and company offsites. You will also travel about 25% of the time to meet with major clients. **You might be a good fit if you...** * Thrive in "messy" environments and can turn ambiguous business requirements into structured technical workflows. * Have a solid technical foundation (SQL, APIs, LLMs) but prefer being in front of customers rather than behind a terminal all day. * Can manage high-stakes enterprise relationships and lead "change management" conversations with executives. * Want to be at the forefront of the AI Agent movement in a massive global industry like logistics.
About Pallet
Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started.
Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.
As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company in logistics.
Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.
About the Role
As Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break.
The Deployment Strategist owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Agent Delivery Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve.
This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity.
Why This Role Is Different
You won’t inherit a playbook, you’ll help build it. This role owns enterprise deployments end-to-end, translating messy real-world operations into live AI agent workflows. You’ll work directly with executives, shape how CoPallet scales, and play a defining role in how customers come to trust AI in mission-critical systems.
How You’ll Make an Impact
🩺 Health, vision, and dental
🏝️ Flexible PTO
💸 Competitive salary + equity
🪜 401(k)
📚 Annual learning & development stipend
🚌 Commuter benefits (Bay Area)
🚘 Uber ride stipend for late office nights
🏡 Remote office stipend
🍔 Daily catered lunches via Sharebite
✈️ Onboarding trip to SF HQ for remote employees
🥤 Monthly happy hours
🎉 Annual company offsites (last one: Palm Springs 🌴)
Interview Process
1. Chat with Recruiter (30 min)
2. Chat with Member of the Team (45 min)
3. Chat with Member of the Team (45 min)
4. Chat with Hiring Manager (45 mins)
5. Final Interview Loop (3 hours)
6. Background & reference checks
We move fast and keep candidates informed at every stage.
Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.