Desktop Support Analyst at First American

This mid-level role is ideal for a customer-centric IT professional with at least 2 years of experience in desktop support or helpdesk environments. You should be equally comfortable troubleshooting Windows and macOS, while possessing a solid understanding of enterprise tools like Active Directory and Microsoft 365. This is a full-time, on-site position in Santa Ana, California, offering a competitive hourly rate and the stability of an established firm frequently recognized as a "Best Place to Work." You will handle a mix of hardware and software tickets, providing both Tier 1 and Tier 2 support, making it an excellent environment for someone who enjoys hands-on problem-solving and technical variety. **You might be a good fit if you...** * Have 2+ years of experience resolving hardware, network, and mobile device issues. * Are proficient with Microsoft 365, VPNs, and identity management (SSO/MFA). * Enjoy a high-energy onsite environment where you directly assist end-users. * Hold or are pursuing certifications like CompTIA A+ or ITIL.