You're a seasoned program manager with at least 5 years of experience in areas like customer success operations or digital customer engagement, skilled at trans
Work type: hybrid
Location: USA, GA, Atlanta
Salary: $95,200/yr
Type: Full-time
You're a seasoned program manager with at least 5 years of experience in areas like customer success operations or digital customer engagement, skilled at translating business needs into actionable plans. **What makes it worth a look...** This full-time, hybrid role at Workday in Atlanta, GA offers a salary of $95,200 per year. You'll help shape global customer success programs by establishing operating models and driving digital initiatives to enhance customer retention and satisfaction. **You might be a good fit if you...** * Have experience coordinating across technical teams and customer success organizations. * Are familiar with designing governance and operating models, including facilitation of councils and intake processes. * Possess knowledge of Customer Success platforms like Gainsight and Planhat. * Are comfortable working in dynamic and ambiguous environments.
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Digital Customer Success team sits within the Customer Success Center of Excellence (CoE) at Workday — and we are on a mission to redefine what it means to deliver value at scale. We are a high-impact group at the center of the CoE, bridging 12 Customer Success organizations across core and specialized product portfolios to deliver a unified "One Workday" experience.
Our scope spans everything digital: the customer-facing journeys delivered through email, one-to-many campaigns, community, and in-app engagement, as well as the internal productivity tools and platforms (like Gainsight and Planhat) that empower our Customer Success Managers to do their best work. We connect field teams with the strategy, operations, and execution groups across Workday to protect the capacity of our human success managers and directly contribute to Workday's primary global goal — maintaining industry-leading customer retention and long-term satisfaction.
What makes this team truly special is our Council model: we co-author our roadmaps alongside our field partners, ensuring that everything we build is grounded in real-world needs. We are a small, talented group of program and product managers who believe in using technology to handle scale so our human partners can focus on building deep, empathetic relationships with customers. We are vision-driven, spending time imagining the "Future of Customer Success" and then identifying how to move beyond current industry standards to get there today. If you are energized by autonomy, accountability, and the opportunity to own a global functional area, this is the team for you.
About the Role
As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally. You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
As a newly formed team, the work is dynamic. You will help establish an effective operating model and, through our intake process and operating committee, be assigned to the initiatives and programs that matter most to the field today. You will bring structure to ambiguity, turning priorities into clear roadmaps and delivery plans that earn executive buy-in and cross-functional support.
Responsibility Examples include:
### Basic Qualifications
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please [click here](http://workdaybenefits.com/us/welcome-to-workday-benefits/prospective-workmates).
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $95,200 USD - $142,800 USD
Additional US Location(s) Base Pay Range: $90,500 USD - $160,700 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.