This role is designed for a high-level operations professional with a background in elite data-driven environments. The ideal candidate has roughly 7+ years of
Work type: hybrid
Location: New York, NY
Salary: $151,000 – $215,000/yr
Type: Full-time
This role is designed for a high-level operations professional with a background in elite data-driven environments. The ideal candidate has roughly 7+ years of experience, likely starting in management consulting or investment banking before moving into a strategy or business operations leadership role at a high-growth startup. You should be highly analytical and comfortable translating complex data into actionable staffing models and growth targets. The compensation for this position is substantial, with a total cash target including bonuses ranging from $182,000 to $258,000. Located in New York City, this hybrid role offers the opportunity to drive the operational engine of a mission-driven health tech company. You will work directly with executive leadership to scale admissions and improve access to life-saving behavioral health treatment. **You might be a good fit if you...** * Are an expert at building capacity and staffing models in Excel/GSheets and SQL. * Have successfully managed professional teams and navigated complex cross-functional projects. * Thrive in a "fast-paced startup" environment where you are expected to handle both high-level OKR planning and tactical workflow troubleshooting. * Are based in NYC and value mission-oriented work in the mental health space.
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
The Director of Admissions Strategy & Operations will partner closely with our VP of Admissions to drive performance, efficiency, and operational excellence across the admissions funnel. In this role, you will own strategic planning (quarterly OKRs), run the operating cadence (weekly business reviews), lead capacity planning and utilization management (staffing models, hiring targets, workload balancing), and execute special projects that improve conversion and streamline processes. Success in this role requires strong analytical ability, structured problem-solving, cross-functional leadership, exceptional communication skills, a bias for action, and a willingness to dive into both the strategic and tactical work needed to elevate admissions performance.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here.](https://www.charliehealth.com/careers/corporate#benefits)#LI-HYBRID
The total target base compensation for this role will be between $151,000 and $215,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $182,000 and $258,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
### Our Values