Director, Customer Retention at Gohighlevel

You are a seasoned retention leader with over 12 years of experience in SaaS, including at least five years managing managers of large teams. You hold a Bachelor’s degree in Business, Communications, or Management and possess a proven track record of reducing churn and driving Net Revenue Retention. **What makes it worth a look...** Gohighlevel offers a fully remote leadership role within the United States, managing a team of over 40 professionals. You will directly influence company strategy by transforming frontline support into a proactive revenue-saving engine for a massive, high-growth customer base. **You might be a good fit if you...** * Have scaled teams of 20+ people and developed a deep bench of direct reports. * Possess deep expertise in customer lifecycle metrics like early activation and churn attribution. * Can build and implement de-escalation frameworks and proactive save playbooks. * Use data to drive product roadmap decisions and operationalize retention workflows.