Director, Member Services - U.S. Based Remote Opportunity at Common App

**Who this is for** This leadership role is designed for a seasoned professional with 8–10 years of experience in higher education enrollment or EdTech customer success. You should have a strong background in managing sales or service teams (6+ years) and a deep understanding of the college admissions cycle. The ideal candidate excels at balancing consultative account management with technical support strategies. **Key highlights** This is a "virtual-first" remote position offering a competitive salary and an exceptional benefits package focused on work-life balance. Standout perks include monthly mental health days, a 10% total company retirement contribution (match + flat contribution), and multiple remote work stipends. You will lead the strategy for "Illuminate," the organization's annual conference, and drive member engagement across 1,100+ institutions. **You might be a good fit if you...** * Have a proven track record of managing regional account management or customer success teams. * Are proficient in Salesforce and Google Suite to track member engagement and data. * Enjoy designing stakeholder engagement channels like conferences or community forums. * Live in the U.S. and are willing to travel for bi-annual retreats.