Director of Carrier Operations at Convoso

You're a seasoned leader with at least 5 years of experience in carrier management or telecom operations within SaaS, CPaaS, or telecom sectors, and you have managed technical or operational teams for at least 2 years. **What makes it worth a look...** This fully remote Director of Carrier Operations role at Convoso offers a competitive salary of $150,000 - $180,000 per year. The company is known for its AI-powered contact center platform, focusing on revenue teams and regulatory adherence, and has been recognized as a "best place to work." **You might be a good fit if you...** * Have a strong understanding of SIP, VoIP, telecom routing, and compliance frameworks like STIR/SHAKEN and TCPA. * Can manage and negotiate carrier contracts, SLAs, and costs for large-scale outbound contact centers. * Possess experience in monitoring, incident management, and driving scalability for outbound calling infrastructure. * Have experience in ASR, ACD metrics, and Codec Optimization.