Director of Client Growth at Acquisition.com

You are a seasoned leader with over seven years in client success or account management, including three years at a director level. You have a proven track reco

Work type: remote

Salary: $68,000 – $90,000/yr

Type: Full-time

Summary

You are a seasoned leader with over seven years in client success or account management, including three years at a director level. You have a proven track record of managing teams of at least five people while owning metrics like NRR and GRR. **What makes it worth a look...** Acquisition.com is hiring for a position where the base salary is listed as TBD and the location is explicitly Las Vegas, Nevada (Onsite). You get comprehensive benefits including an annual $1,950 HSA contribution and a $1,200 annual wellness reimbursement through JOON. **You might be a good fit if you...** * Have deep experience building and automating workflows inside HubSpot. * Possess a background in designing structured client lifecycle programs. * Can demonstrate prior success holding teams accountable to NRR and expansion targets. * Are comfortable leading performance management for a client-facing team.

Job Description

# Role

The Director of Client Growth leads the Client Growth function for [Acquisition.com](http://Acquisition.com)’s Advisory Practice.

This role owns the post-sale revenue engine. The focus is clear: retain clients, expand relationships, and increase lifetime value across the existing client base.

You are responsible for building and running the system that makes that happen. This includes the Client Growth team, the client journey across products, and the workflows that drive retention and expansion. You will design the operating model, implement it, and hold it accountable to results.

This is a builder-operator role. You are not inheriting a finished system. You are creating structure where it does not yet exist, and scaling it as the business grows.

You report to the Senior Director of Fulfillment Operations and partner closely with Sales, Advisory, Events, Marketing, Support, and Revenue Operations.

# Responsibilities

Build and lead the Client Growth function, including team structure, hiring, coaching, and performance management for Client Growth Advisors

Define and own the client journey from onboarding through renewal and expansion, ensuring every transition has a clear next step and owner

Own Net Revenue Retention by driving renewals, expansions, and churn prevention across the client base

Design and operate a tiered service model that defines how clients are supported across human-led and system-driven workflows

Own HubSpot as the business owner, including workflow design, automation logic, and reporting on client health and revenue risk

Implement and enforce structured workflows, including use of system-generated insights and clear escalation paths for at-risk clients

# Requirements

7+ years in Client Success, Account Management, or similar roles, with 3+ years leading a team at Director level or equivalent

Experience managing and scaling a team of 5+ client-facing team members with clear ownership of performance and outcomes

Proven ownership of retention and expansion metrics such as NRR, GRR, or renewal rate in a revenue-carrying role

Experience building and operating systems inside a CRM such as HubSpot, including workflows, automation, and reporting

Track record of designing structured client journeys or lifecycle programs that improve retention and expansion

Strong operator with the ability to implement systems, drive adoption, and hold teams accountable to execution standards

# Results

Grow Net Revenue Retention in line with company targets through consistent renewals and expansion

Maintain ≤10% client cancellation rate through proactive management and early intervention

Achieve ≥60% client ascension across Advisory Practice programs

Deliver ≥90% CSAT and ≥70% NPS at key client touchpoints

Ensure ≥95% of workflows and client interactions are completed within defined SLAs

Scale the Client Growth team while increasing clients managed per advisor without reducing service quality

# Schedule:

Monday through Friday, 8:00 AM - 5:00 PM MST, with flexibility to support hours associated with workshops or special events.

Because we're client-first, urgent requests may occasionally require support outside this window. “Logging off” typically aligns with completing priority tasks and meeting immediate client needs.

# Location:

Las Vegas, NV (Onsite)

Light travel may be required

Support for relocation may be provided

# Compensation:

$TBD,000 - $TBD,000 base salary

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).

# Benefits:

We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings:

Flexible Unlimited Paid Time Off and Company-wide Holidays

Employer sponsored Medical, Dental, & Vision plans

$1,950 annual Employer HSA contribution

FSA options including dependent care

Employee assistance program and mental health resources

Employer match program for 401(k), eligible for both Traditional and Roth accounts

$1,200 annual wellness reimbursement through [JOON](https://joon.io/) that supports health, family care, pet care, fitness, and more!

For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas

Benefits eligibility applies only to full-time roles.*

# ACQ Core Values:

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

## Competitive Greatness

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.

## Sincere Candor

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.

## Unimpeachable Character

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

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