This role is designed for a strategic B2B SaaS marketing leader with at least 8 years of experience, specifically focused on the post-purchase customer lifecycl
Work type: remote
Location: Remote, US
Type: Full-time
This role is designed for a strategic B2B SaaS marketing leader with at least 8 years of experience, specifically focused on the post-purchase customer lifecycle. The ideal candidate is a "player-coach" who can build a high-performing team while remaining hands-on in designing global retention and expansion programs for both SMB and Enterprise segments. Experience in the cybersecurity sector is highly preferred. As a 100% remote position, this offer provides significant flexibility alongside the stability of a fast-growing, established cybersecurity firm. You will have direct ownership of a global budget and play a critical role in driving Net Revenue Retention (NRR) through advanced segmentation and advocacy programs (like G2 and Gartner Peer Insights). The package includes "above-market" annual bonuses and comprehensive health benefits. **You might be a good fit if you...** * Have a proven track record of increasing product adoption and reducing churn in a global SaaS environment. * Are proficient with HubSpot and Salesforce for orchestrating complex, trigger-based lifecycle campaigns. * Enjoy balancing high-level strategy with the tactical execution of newsletters, webinars, and case studies. * Have successfully managed marketing efforts across diverse regions, including North America, EMEA, and APAC.
Description
Keeper is hiring a Director of Customer Marketing to lead global customer engagement, retention, and expansion initiatives across all go-to-market segments and regions. This is a 100% remote position.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play a pivotal leadership role in driving customer growth and success across our global footprint.
About Keeper
Keeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally. Built with end-to-end encryption, Keeper's intuitive cybersecurity platform protects every user, on every device, in every location. Our patented zero-trust and zero-knowledge privileged access management solution unifies enterprise password, secrets and connections management with zero-trust network access and remote browser isolation. Learn more at KeeperSecurity.com.
About the Job
The Director of Customer Marketing will own and evolve Keeper’s global customer marketing strategy to drive engagement, product adoption, retention, and expansion across all customer segments and key regions, including North America, EMEA, and APAC. This is a player-coach role: you will lead and scale a high-performing team while remaining hands-on in strategy, execution, and cross-functional alignment. The ideal candidate blends strategic vision, analytical rigor, and operational excellence, building programs that measurably improve activation, net revenue retention, and expansion outcomes through upsell, cross-sell, and advocacy initiatives.
Responsibilities