This role is designed for a technical leader who enjoys being "in the weeds" as much as they enjoy high-level strategy. You’ll need 10+ years of IT experience,
Work type: remote
Location: Americas Remote
Salary: $157,000 – $176,000/yr
Type: Full-time
This role is designed for a technical leader who enjoys being "in the weeds" as much as they enjoy high-level strategy. You’ll need 10+ years of IT experience, with at least 5 years in management, specifically within high-growth SaaS or tech-forward environments. Because this is a lean team (managing two direct reports), they are looking for someone expert in modern cloud-based infrastructure (IDP, MDM, EDR) and compliance frameworks like SOC 2 who can still handle hands-on troubleshooting when the need arises. The role offers a competitive salary of $170k–$185k with a "remote-first" culture that truly prioritizes work-life balance. Standout perks include 100% employer-paid healthcare premiums for you and your family, unlimited PTO, 16 weeks of parental leave, and dedicated stipends for your home office and professional development. It’s a stable yet fast-scaling environment where you can own the IT roadmap from end to end. **You might be a good fit if you:** * Thrive in a fully remote, asynchronous environment across Americas time zones. * Have a proven track record of scaling IT operations and security protocols in a global, distributed company. * Are comfortable acting as a "player-coach," balancing team mentorship with active technical execution. * Prioritize transparency and empathy in your leadership style.
Hi, my name is Bill, VP of Operations, and I am seeking a hands-on and strategic Senior Manager of Information Technology to lead and scale our internal technology operations. Reporting to me, this role is responsible for overseeing IT infrastructure, managing internal systems, and ensuring a secure, reliable, and efficient tech environment for our globally distributed team. The ideal candidate will not only lead but also be comfortable rolling up their sleeves to work directly alongside their team—a capable IT Manager and IT Support Specialist—solving problems and optimizing performance.
This is a player-coach role — you’ll lead a small but high-impact team (IT Manager and IT Support Specialist) while staying close to the work. You’ll partner closely with stakeholders across the business to improve reliability, security, and employee experience, while helping build more scalable and efficient IT operations over time.
### About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://customer.io/) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
### What You’ll Do
We believe in transparency. The salary for this role is $157,000 - $176,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Zone 1: $188,000 - $211,000 USD
Zone 2: $172,000 - $193,000 USD
Zone 3: $157,000 - $176,000 USD
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
[See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0)
### Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
[Customer.io](http://customer.io/) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io).
### Join us!
Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.