Director, Performance Economics (Customer Retention), Remote at Aledade
You're a leader with 8+ years in healthcare administration or business development, including at least 5 years in management, and a strong grasp of value-based
Work type: remote
Location: Arlington, VA
Type: Full-time
Summary
You're a leader with 8+ years in healthcare administration or business development, including at least 5 years in management, and a strong grasp of value-based care.
**What makes it worth a look...**
This fully remote Director, Performance Economics role at Aledade focuses on client retention within value-based care contracts. You'll work to mitigate churn through financial offerings and innovative programs, with up to 10% travel required.
**You might be a good fit if you...**
* Hold a Bachelor’s Degree and possess deep knowledge of VBC contracting models and government programs.
* Have expertise in VBC healthcare programs, payments, and economics (e.g., MSSP, REACH).
* Can synthesize data from multiple sources to develop actionable strategies.
* Demonstrate strong leadership in strategic thinking and tactical implementation.
Job Description
The Director, Performance Economics (Customer Retention) serves as the single point of accountability for retention of Aledade’s clients (primary care practices) in value-based care contracts. The Director will work closely with market leadership (Regional Market Presidents) and other stakeholders to mitigate churn through financial offerings, portfolio management, account management, and other innovative programs. The Director will bring an entrepreneurial skillset to explore new and enhanced programs to support client success and improve retention.
## Primary Duties:
- Payment Programs: Manage the implementation of payment program offerings that provide financial flexibility and stability to customers (practices) and which promote client retention. Ensure that financial strategies align with overall retention goals and client needs. Identify and promote opportunities for enhancements to support client retention.
- Innovative Program Development: Design and implement new programs aimed at bolstering client success and maximizing retention rates (e.g. group purchasing offerings). Collaborate with stakeholders to identify opportunities and drive strategic initiatives that support long-term client retention.
- Client Retention Oversight: Manage and review metrics related to client practice retention and performance in value-based care contracts. Identify potential risks or issues impacting client retention and initiate corrective measures promptly.
- Partnering with Finance and Actuary teams: Create and implement financial frameworks that enhance transparency and support retention objectives. Engage consistently with finance and actuary teams to ensure strategic alignment.
- Stakeholder Communication: Engage in regular communication with Aledade executive leadership and market leadership, including Regional Market Presidents, to discuss client retention strategies and updates. Provide regular updates on retention metrics, challenges, and successes to stakeholders.
- Other duties as assigned
## Minimum Qualifications:
- Bachelor’s Degree with 8+ years experience in health care administration, health care business development, and/or VBC experience.
- 5+ years of management experience.
- Advanced knowledge of VBC contracting models and government programs.
## Preferred Qualifications:
- Master’s degree
- Expertise in VBC health care programs, payments, and economics (MSSP, REACH).
- Demonstrated ability to develop and lead high performing and collaborative teams
- Demonstrated leadership ability to think strategically and implement tactically to consistently deliver results; well-developed skills in diplomacy and collaboration
- Ability to synthesize data from multiple sources to inform action plans and strategy.
##
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
- Up to 10% of travel required
The Director, Performance Economics (Customer Retention) serves as the single point of accountability for retention of Aledade’s clients (primary care practices) in value-based care contracts. The Director will work closely with market leadership (Regional Market Presidents) and other stakeholders to mitigate churn through financial offerings, portfolio management, account management, and other innovative programs. The Director will bring an entrepreneurial skillset to explore new and enhanced programs to support client success and improve retention.
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