Director, Professional Services at CDW

You're a seasoned leader with at least 10 years in professional services delivery, including 5 years managing teams, and a track record of driving predictable delivery outcomes. A Bachelor's degree is not explicitly required, but a proven ability to manage operational cadence and customer escalations is essential, with AWS experience being strongly preferred and an AWS Cloud Practitioner certification required within a year. **What makes it worth a look...** This fully remote, full-time Director, Professional Services role at CDW involves leading the day-to-day execution of their Professional Services delivery organization. You will own delivery escalations, drive utilization and gross margin performance, and ensure predictable conversion of backlog into successful customer outcomes. **You might be a good fit if you...** * Have managed managers and multi-team delivery for over 5 years. * Have a demonstrated history of owning delivery escalations and engaging with executives. * Possess strong experience managing utilization, margin, and delivery performance metrics. * Have experience with capacity planning and short-range forecasting in a services environment.