Director, Software Engineering at Zendesk

You're a seasoned software engineering leader with at least 10 years of experience, including 5 years managing multiple teams, and a proven track record of building technology platforms for external customers. **What makes it worth a look...** This Director of Software Engineering role at Zendesk, based in San Francisco, offers a competitive annual salary range of $275,000-$413,000 and a hybrid work arrangement. **You might be a good fit if you...** * Have a deep, hands-on understanding of modern web development stacks, RESTful API design, and frameworks like Node/Express or Java/Spring. * Possess strong familiarity with AI technologies such as LLMs, RAG, and agent frameworks, along with their integration patterns. * Are experienced in designing and operating cloud-native, microservices-based architectures using Kubernetes and serverless principles. * Have a demonstrated history of successfully integrating AI/ML capabilities into production systems.