Director, Software Engineering at Zendesk

You're a seasoned leader with at least 10 years in software engineering, including 5 years managing multiple scrum teams, and a proven ability to build technology platform products for external customers. **What makes it worth a look...** This full-time, hybrid Director, Software Engineering role at Zendesk in San Francisco offers a base salary between $275,000 and $413,000 annually. You'll lead global platform engineering teams focused on AI and intelligent customer experiences. **You might be a good fit if you...** * Have deep hands-on experience with modern web development stacks and RESTful API design (e.g., React/TypeScript, Node/Express, Java/Spring, Go). * Possess strong familiarity with AI technologies and integration patterns like LLMs, RAG, and agent frameworks. * Are experienced in designing and operating cloud-native, microservices-based architectures (Kubernetes, serverless, containerization). * Have successfully integrated AI/ML capabilities into production systems or enabled AI-driven products.