This mid-level role is ideal for healthcare professionals with a background in social work, psychology, or health sciences who excel at coordination. You’ll nee
Work type: remote
Location: Remote, United States
Salary: $52,500 – $60,000/yr
Type: Full-time
This mid-level role is ideal for healthcare professionals with a background in social work, psychology, or health sciences who excel at coordination. You’ll need at least two years of experience in patient-facing roles like case management or admissions. Since this position bridges the gap between clinical teams and external providers, a "results-oriented" mindset and proficiency in Salesforce are essential for managing the high-volume communication required. This is a fully remote position offering a base salary of $52,500 – $60,000, plus eligibility for comprehensive benefits and incentive compensation. It’s a great opportunity to join a fast-growing behavioral health organization where you can impact patient outcomes without providing direct clinical therapy. Note that while remote, the role excludes candidates from 12 specific states (including CA, NY, and NJ). **You might be a good fit if you...** * Have experience navigating discharge planning or referral relations in a fast-paced medical/mental health setting. * Are highly organized and comfortable documentation-heavy workflows using Salesforce and Google Suite. * Enjoy building relationships with external hospitals, schools, and providers to ensure seamless patient transitions. * Thrive in a metric-driven environment where meeting placement and follow-up targets is key.
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
### About the Role
Discharge Planners help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. Specifically, they are responsible for some or all of the following: providing treatment updates to referring providers and planning discharge for clients in our care.
1. Treatment updates to referring providers
For clients receiving care at Charlie Health, Discharge Planners may be responsible for providing consistent, high-quality treatment updates to referral sources. They may also help answer questions about their referred clients. A key aspect of this role is building trusting relationships with referral sources – Discharge Planners are expected to communicate professionally and collaboratively to deliver a seamless, supportive experience.
2. Discharge planning
For clients completing treatment at Charlie Health, Discharge Planners may be responsible for developing a discharge plan. The discharge plan is Charlie Health’s opportunity to set the client and family up for success post-program. Discharge Planners ensure that each plan is comprehensive and clinically appropriate. Key activities include identifying appropriate aftercare resources and engaging with clients to facilitate a smooth transition.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
### Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits).
Additional Information
Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.The expected base pay for this role will be between $52,500 and $60,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-REMOTE
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found [here](https://info.flclearinghouse.com/). Please note that the cost for this background check will be paid for in full by Charlie Health.
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