This role is ideal for mid-level healthcare professionals with at least two years of experience in patient-facing coordination, such as case management or refer
Work type: remote
Location: Nashville, TN
Salary: $52,500 – $60,000/yr
Type: Full-time
This role is ideal for mid-level healthcare professionals with at least two years of experience in patient-facing coordination, such as case management or referral relations. You should have a background in health sciences or psychology and feel comfortable navigating the high-stakes environment of behavioral health. Since this is a remote position focused on logistics and communication, proficiency in Salesforce and the Google Suite is essential. A standout feature is the fully remote work arrangement, offering a salary of $52,500 – $60,000 plus potential incentive compensation. You will join a mission-driven team focused on solving the mental health crisis, utilizing a nationwide provider database to ensure patients have seamless transitions after treatment. Please note that while remote, this role is restricted to candidates living outside of several states, including CA, NY, and WA. **You might be a good fit if you:** * Have 2+ years of experience in discharge planning, admissions, or healthcare outreach. * Are highly organized and enjoy the "puzzle" of finding the perfect aftercare resources for clients. * Thrive in fast-paced, metrics-driven environments where you are held to concrete performance targets. * Are a strong communicator who can build professional relationships with hospital partners and external providers.
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
### About the Role
Discharge Planners help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. Specifically, they are responsible for some or all of the following: providing treatment updates to referring providers and planning discharge for clients in our care.
1. Treatment updates to referring providers
For clients receiving care at Charlie Health, Discharge Planners may be responsible for providing consistent, high-quality treatment updates to referral sources. They may also help answer questions about their referred clients. A key aspect of this role is building trusting relationships with referral sources – Discharge Planners are expected to communicate professionally and collaboratively to deliver a seamless, supportive experience.
2. Discharge planning
For clients completing treatment at Charlie Health, Discharge Planners may be responsible for developing a discharge plan. The discharge plan is Charlie Health’s opportunity to set the client and family up for success post-program. Discharge Planners ensure that each plan is comprehensive and clinically appropriate. Key activities include identifying appropriate aftercare resources and engaging with clients to facilitate a smooth transition.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
### Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits).
Additional Information
Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.The expected base pay for this role will be between $52,500 and $60,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-REMOTE
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