Employee Services Manager, Operations at OneSource Virtual

This role is designed for a seasoned operations leader with at least 5 years of experience managing HR services or benefits administration. The ideal candidate has a deep understanding of COBRA, federal regulatory requirements, and process improvement methodologies like Lean or Six Sigma. You should be comfortable navigating HRIS platforms and using data to drive operational efficiency in a high-growth environment. As a fully remote, senior-level position, this role offers significant autonomy and the opportunity to lead a team while optimizing workflows for a major BPaaS provider. You will play a critical role in large-scale events like Open Enrollment and client implementations. The company emphasizes a values-based culture with clear paths for upward mobility and professional development for forward-thinking leaders. **You might be a good fit if you...** * Have extensive experience managing compliance and SLAs within benefits or payroll operations. * Are skilled at identifying automation opportunities and implementing standard operating procedures. * Enjoy coaching direct reports and fostering a collaborative, high-performance team culture. * Possess strong analytical skills and can use metrics to solve complex operational issues.