Engagement Specialist at Mastery Logistics Systems

This role is perfect for someone with one to two years of experience in logistics or transportation who wants to pivot into the tech side of the industry. You s

Work type: remote

Location: Remote (United States)

Salary: $70,000 – $90,000/yr

Type: Full-time

Summary

This role is perfect for someone with one to two years of experience in logistics or transportation who wants to pivot into the tech side of the industry. You should be comfortable with the technical aspects of software implementation, such as validating bug fixes, testing EDI messaging, and managing release notes for a complex platform. **What makes it worth a look...** It is a rare chance to move into a remote SaaS Customer Success role with a solid $70,000 to $90,000 base salary plus uncapped commissions. You will be working on a modern TMS platform that is actively scaling, offering more stability and growth than a typical early-stage startup. **You might be a good fit if you...** * Have hands-on experience working within a Transportation Management System (TMS). * Enjoy technical troubleshooting, including smoke testing and UAT validation. * Can translate complex software updates into simple release notes for clients. * Are comfortable supporting go-live events and managing high-volume support tickets.

Job Description

About Mastery Logistics Systems, Inc

Mastery Logistics Systems is revolutionizing the transportation and supply chain industry with Mastermind, the world’s first lovable Transportation Management System (TMS). We empower large transportation companies and shippers with a single platform to manage diverse operations, enabling flexibility, visibility, control, and efficiency.

Our team is a diverse and collaborative group committed to solving big challenges with innovation and creativity. We’re building a system that helps the transportation industry work smarter and more efficiently while making meaningful impacts on the global economy.

Join us in our mission to create something extraordinary—let’s build a masterpiece!

About the role

As an Engagement Specialist, you will serve as the primary point of contact for our clients, ensuring their long-term success and satisfaction. You’ll be responsible for managing the post-onboarding relationship, identifying opportunities for growth, and proactively addressing client needs to drive retention. By acting as a strategic partner, the Engagement Specialist bridges the gap between client goals and our service offerings, maintaining high levels of communication and delivering measurable value throughout the customer lifecycle.

ResponsibilitiesClient Relationship Management:

• Supports Client Implementation and Relationship Management under the direction of the Engagement Manager.

• Assists with MM Demo material preparation along with Engineering Leads & Managers.

• Understands client objectives, challenges, and business processes, and assists in the execution of strategic recommendations to optimize their transportation operations & improve end user experience.

• Assists with training & adoption of MM with Product Adoption, Engineering Leadership & Management.

• Assists with improving Client End User Sentiment via collaboration with engagement & client leaders

• Owns / Assists Engagement Lead with ongoing release & feature management.

• - Follows the enablement strategy & intent for new or updated solutions.

• - Assists with minion configurations and enablement requests

• - Owns delivery of low impact digest & release notes to client

• - Owns UAT validation for anticipated new feature releases

• Owns bug and defect fix validation post-deployment

• - Assists with EDI error messaging after initial triage is completed by app support.

• - Monitor MMS tickets to ensure they are updated in a timely manner & assist with fix validation.

• Support IMPL team with validation of business workflows ahead of go-live

• Assists with smoke testing as client implementations go live

• Participate in champion or manager training sessions for end user FAQ visibility, support in managing the chat during training sessions and troubleshooting any issues that come up

• Assists IMPL & Team Fusion for Carrier/Customer EDI testing plan & execution

• Assists IMPL team with any major bug or defect fix validation prior to go-live

• Bachelor’s degree in business, logistics, supply chain management, or equivalent practical experience


• 1–2+ years of experience in transportation, logistics, SaaS support, customer success, or a related operational role


• Strong communication and interpersonal skills with the ability to build and maintain client relationships


• Ability to learn new systems quickly; experience with TMS or similar operational platforms is a plus


• Customer-focused mindset with a passion for delivering high-quality service


• Strong problem-solving and analytical skills with the ability to navigate complex issues and identify solutions


• Ability to collaborate across teams, including Product, Engineering, and Implementation, while managing multiple priorities with attention to detail

Why Join Mastery Logistics Systems?

• Innovative & Impactful Work – Be part of a company that is transforming the logistics industry with cutting-edge technology.


• Growth & Career Development – Join a fast-growing company with opportunities for professional advancement.


• Competitive Compensation – Base salary plus uncapped commission and performance-based incentives.


• Strong Company Culture – Work with a collaborative, driven, and passionate team that values innovation and excellence.

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