Engineering Manager at Zendesk

This role is ideal for a seasoned technical leader who enjoys the intersection of distributed systems and emerging AI technologies. You should have at least 2 years of management experience and a career background (5+ years) in high-throughput backend engineering, specifically using languages like Ruby, Java, or Scala. You will lead the "engine room" of the platform, overseeing data delivery and authentication services. The standout feature of this position is the "Modernisation Mandate"—you aren't just maintaining legacy code; you are actively tasked with integrating AIOps and MLOps to automate infrastructure and improve developer productivity. Work is conducted via a hybrid model based in the Melbourne hub. **You might be a good fit if you:** * Have a strong technical grasp of AWS, Kubernetes, and GitHub Actions. * Are passionate about scaling people and fostering psychological safety within engineering teams. * Possess an "AI-curious" mindset and want to apply machine learning to solve complex infrastructure problems. * Enjoy translating long-term technical roadmaps into predictable delivery schedules using DORA metrics.