Engineering Manager, Customer Experience & Operations at whatnot

This role is ideal for a seasoned engineering leader with at least 8 years of experience, including 3+ years managing teams of 6–12 engineers. You should have a strong background in both product development and backend scaling, particularly within marketplaces or e-commerce. Because the team focuses on "Seller-Provided Support," you need to be comfortable bridging the gap between technical strategy and user experience to reduce operating costs like refunds. The compensation is highly competitive ($245k–$290k base) and comes with a robust benefits package, including a 4% 401k match and unique "dogfooding" stipends to use the app. While categorized as on-site, the company offers a "remote co-located" model, providing flexibility as long as you can commute to one of their major hubs (San Francisco, NYC, LA, or Seattle) for collaborative sessions. **You might be a good fit if you:** * Have successfully led high-growth teams at the intersection of payments, messaging, or logistics. * Enjoy being a "builder" manager who can still lead system design and make pragmatic technical trade-offs. * Thrive in high-stakes environments where engineering decisions directly impact the bottom line (e.g., refund rates and CSAT). * Are excited about live shopping and the future of community-driven commerce.