Engineering Manager, Customer Experience & Operations at whatnot

This role is designed for a seasoned engineering leader with at least 8 years of experience, including 3+ years managing teams of 6–12 engineers. The ideal candidate has a strong background in product-facing engineering and is comfortable leading a full-stack squad. You should have a "builder" mindset—equally capable of driving high-level technical strategy and diving into system design for complex backend integrations involving payments, messaging, and logistics. The compensation is highly competitive, ranging from $230,000 to $260,000 base plus equity. While the role is tied to major hubs like San Francisco, NYC, Los Angeles, or Seattle, the company offers a "remote co-located" model with generous perks, including a dogfooding budget to use the platform, home office allowances, and a 4% 401k match. This is a high-impact position focused on scaling "Seller-Provided Support" to reduce refunds and increase trust during a period of 6x volume growth. **You might be a good fit if you...** * Have successfully scaled backend systems and led end-to-end product UX in a fast-paced marketplace or e-commerce setting. * Thrive in "zero-to-one" environments where you need to translate ambiguous business goals into robust technical roadmaps. * Are comfortable acting as a technical lead when needed, making pragmatic trade-offs between speed and quality. * Want to own business outcomes (like refund rates and CSAT) rather than just "shipping code."