Enterprise Account Operations Associate at Passport

This role is ideal for a detail-oriented operations professional with at least 3 years of experience in client-facing environments like Customer Success or Account Management. It is a perfect fit for someone who enjoys "detective work"—diving into complex logistics data to spot anomalies and trends before they escalate into customer-facing problems. Though listed as entry-level, the requirement for executive-level communication suggests they are looking for a poised professional who can hold their own during C-suite presentations. The position offers the flexibility of a fully remote setup within Canada, focused on managing a high-impact portfolio of 10-15 enterprise-level accounts. You will act as the technical and operational bridge between internal engineering teams and external brand partners. This is a high-visibility role where your success is measured by concrete metrics like NPS and revenue retention, providing a clear path to prove your value within a global logistics tech firm. **You might be a good fit if you:** * Have a knack for pattern recognition and can translate messy data into clear business insights. * Are comfortable explaining technical logistics or shipping issues to non-technical stakeholders. * Thrive in fast-paced environments where you must manage multiple high-priority projects simultaneously. * Have prior experience with CRM and analytics tools like Salesforce, Zendesk, or BI platforms.