Enterprise Customer Success Manager at five9

This role is ideal for a seasoned Customer Success professional with at least 8 years of experience (or a relevant degree plus equivalent tenure) who thrives in the SaaS ecosystem. You should have a strong background in managing high-value Enterprise accounts and a talent for navigating complex, cross-functional relationships. Experience specifically within the contact center technology (CCaaS) space is a major advantage. The position offers a competitive salary range of $91,700 - $142,200, supplemented by an annual bonus, stock options, and a 401k match. While the role is "Fully Remote" for most, it does require a 25% travel commitment for client visits. A standout perk is the comprehensive benefits package, which covers 100% of the employee’s health, dental, and vision premiums starting on day one. **You might be a good fit if you...** * Have a proven track record of retaining and expanding revenue within a dedicated portfolio of large enterprise clients. * Are comfortable acting as a "business partner," translating technical cloud solutions into measurable business outcomes for executives. * Enjoy collaborating closely with Technical Account Managers (TAMs) and Sales teams to identify expansion opportunities. * Reside outside of a 50-mile radius of San Ramon, CA (otherwise, a 3-day weekly hybrid schedule applies).