Enterprise Customer Success Manager at Verifiable

This role is designed for a seasoned B2B SaaS professional with at least 5 years of experience managing high-value books of business (over $3M ARR). The ideal candidate has deep expertise in the healthcare technology sector and is highly proficient within the Salesforce ecosystem. You should be comfortable acting as both a strategic executive advisor and a technical problem-solver who can navigate complex API integrations and Salesforce workflows. As a senior hire at a fast-growing, award-winning startup, you will have a direct hand in shaping the company’s trajectory. The position offers the flexibility of a fully remote work arrangement within a high-ownership culture that values "rolling up your sleeves." You will be tasked with driving commercial negotiations and expansion revenue, making this a great fit for a CSM who enjoys the "commercial" side of the house. **You might be a good fit if you...** * Have successfully managed large-scale enterprise accounts and technical implementations in the healthcare space. * Are technically savvy enough to troubleshoot Salesforce flows and discuss API architecture with ease. * Thrive in "scrappy" startup environments where you can influence product roadmaps and internal processes. * Have a proven track record of hitting retention targets while consistently surfacing upsell opportunities.