Enterprise Customer Success Manager (Japanese speaker) at Canonical

This role is designed for a senior customer success professional who possesses a deep technical understanding of data center infrastructure and a "native" command of Japanese. The ideal candidate has at least five years of experience in the IT sector—specifically within cloud computing, Linux, or networking—and excels at navigating complex technical conversations with stakeholders ranging from developers to C-suite executives. As a remote-first organization, this company offers true flexibility within the APAC region, complemented by unique perks like twice-yearly international team sprints and a $2,000 annual professional development budget. While the base salary is not disclosed, the package includes an annual performance bonus, regular compensation reviews, and travel benefits like Priority Pass for company events. **You might be a good fit if you...** * Are fluent in both Japanese (native level) and English. * Have a strong technical grasp of open-source technologies like Ubuntu, Kubernetes, or OpenStack. * Enjoy "project-managing" the customer relationship, from onboarding to identifying growth opportunities and resolving technical blockers. * Thrive in a high-standard, remote-first environment that requires self-discipline and cross-functional collaboration.