Enterprise Customer Success Manager, Mexico at Harvey

This role is designed for senior professionals with a background in elite management consulting, big law, or enterprise SaaS who have a track record of managing large-scale technology deployments. You should be comfortable acting as a prescriptive consultant, deeply integrating agentic AI into the daily workflows of high-stakes legal and professional service firms. **What makes it worth a look...** You will be getting in early at a high-growth AI startup that has already secured world-class backing and over 1,000 customers. It is a rare chance to define the playbook for a new category of "agentic" products in the legal sector while working in a fully remote capacity from Mexico. **You might be a good fit if you...** * Have handled complex software implementations for top-tier law firms or global enterprises. * Can translate technical LLM capabilities into concrete business value for non-technical stakeholders. * Are comfortable using data and adoption metrics to proactively manage account health and renewals. * Thrive in high-intensity environments where you must prioritize demanding clients without a set script.