You are a technical support professional with at least five years of experience managing enterprise-level issues and troubleshooting complex software environmen
Work type: onsite
Location: New York, New York
Salary: $63 – $71/hr
Type: Full-time
You are a technical support professional with at least five years of experience managing enterprise-level issues and troubleshooting complex software environments. Your background must include hands-on work with API integrations and identity management protocols. **What makes it worth a look...** Notion is offering $63 to $71 per hour for this full-time role based at their New York City office. You will be required to work on-site for their designated anchor days every Monday, Tuesday, and Thursday. **You might be a good fit if you...** * Have professional experience managing REST APIs and SSO protocols like SAML or OAuth. * Can analyze server and client-side logs to debug issues on Windows and macOS. * Are comfortable advising enterprise stakeholders on the adoption of AI tools. * Have a knack for reproducing codebase issues to drive resolution with engineering teams.
# About Us:
Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
# About the Role:
As a enterprise technical support specialist, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out systems and processes to manage tasks to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
# What You'll Achieve:
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York, the estimated hourly rate for this role is $63 - $71 per hour, annualized to a base salary range of $130,000 - $147,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s [Global Recruiting Privacy Policy](https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74) and [NYLL 144](https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528).
#LI-Onsite