You are an Epic analyst with at least two years of experience managing Professional Billing, Claims, or Contracts workflows. You must currently hold an active E
Work type: remote
Location: US All States Remote
Salary: $80,000 – $103,000/yr
Type: Full-time
You are an Epic analyst with at least two years of experience managing Professional Billing, Claims, or Contracts workflows. You must currently hold an active Epic certification in one of these modules to be considered for this opening. **What makes it worth a look...** Hummingbird offers a fully remote role based in the US with a salary range of $80,000 to $130,000 depending on your experience and level. You will receive comprehensive medical, dental, and vision coverage along with 401(k) matching and dedicated parental leave. **You might be a good fit if you...** * Hold a current Epic certification in Professional Billing, Claims, or Contracts. * Have at least two years of experience troubleshooting ticket queues and system build. * Possess deep knowledge of charge entry, denial management, or payer contract modeling. * Know how to perform unit and regression testing to ensure stable system updates.
Hi. We’re Hummingbird.
We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
SummaryResponsibilities
### About the Role
Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows that patients and staff rely on.
We’re hiring up to 2-3 Epic service delivery roles focused on Professional Billing (PB), spanning Claims, core PB workflows, and PB Contracts. This is hands-on, operational work: you’ll spend your time resolving tickets, handling break-fix issues, and delivering small optimization projects that keep Epic PB running smoothly for the client’s teams and for the patients they serve.
In the Professional Billing space, that means working within Resolute PB: charge entry and edit management, claim submission and scrubbing workflows, remittance posting, denial management queues, and the configuration that keeps professional billing moving without unnecessary friction. Claims-focused work centers on claim creation, hold and rejection resolution, clearinghouse edits, and the build that supports clean claim submission. If you’re in a PB Contracts role, your work centers on payer contract build—fee schedules, grouper logic, contract modeling, and making sure the system accurately reflects negotiated reimbursement.
A typical day includes a steady flow of requests and problem-solving: you’ll triage and troubleshoot incoming tickets, dig into workflows and build to find root cause, coordinate with client stakeholders to confirm needs and priorities, and document changes so fixes are traceable and repeatable. Depending on level, you’ll either focus on reliable execution with growing autonomy or lead more complex work—anticipating downstream impacts, guiding decisions, and mentoring others.
How levels are determined: We’ll align title based on scope, independence, complexity, and your Epic revenue cycle build/support experience.
We are seeking to 1-2 Analysts and 1-2 Senior Analysts, and each candidate will be evaluated based on their skills and experience to be placed at the appropriate level.
### What You’ll Do
(Exact scope varies by specialization and level—this is the shared core.)
### What You’ll Bring
Certification requirements
To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn’t allow overlapping work or “job stacking,” so any outside work must happen fully outside your Hummingbird schedule.
### Why You’ll Love Working Here
### We’re on a mission to make healthcare more human, and that includes how we support our people. You’ll find clarity in expectations, connection in how we work together, and real opportunity to grow your skills over time. We invest in development because we want your work here to lead somewhere meaningful.
Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience.
The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird: