Escalation Lead/Senior Technical Support Specialist at Autodesk

You're a seasoned technical support professional with a knack for problem-solving and at least 5-7 years of industry experience, including some team leadership. A Bachelor's degree in Design, Engineering, or Infrastructure, or equivalent work experience, is essential. **What makes it worth a look...** Autodesk is looking for an Escalation Lead/Senior Technical Support Specialist in Bengaluru, India. This full-time, on-site role offers the chance to manage critical escalations for major clients and influence product development. **You might be a good fit if you...** * Have at least 1-2 years of team leadership or coaching experience. * Possess competent knowledge of Revit, Navisworks, and Autodesk Construction Cloud or BIM360. * Are comfortable working in a 24/7 environment. * Can troubleshoot and own customer issues to ensure successful resolution.