Escalation Manager, FedRamp - 2nd Shift at MongoDB

This role is for an experienced crisis manager with at least three years of high-level escalation experience and a solid background in distributed systems, Linux, or database administration. You must be a U.S. citizen located on U.S. soil to handle FedRAMP data requirements for this specific evening shift. **What makes it worth a look...** The compensation is high for a support-adjacent role, topping out at $198,000 plus equity and a 401(k). The benefits package is exceptionally strong, featuring 20 weeks of fully paid parental leave, fertility assistance, and transgender-inclusive health coverage. **You might be a good fit if you...** * Are comfortable working a permanent 3pm to 12am ET shift. * Can commit to a Sunday-to-Thursday or Thursday-to-Monday work week including full weekends. * Have hands-on experience using PagerDuty to manage major incidents for cloud platforms like AWS or Azure. * Can translate complex database root causes into clear summaries for executives and federal customers.