Escalation Manager, FedRamp - Swing Shift at MongoDB

You're a seasoned professional with at least 3 years of experience managing highly technical customer escalations in the software industry, and you have a background in Support, Services, DevOps, Systems Engineering, or Database environments. You're adept at incident response or crisis management and possess strong negotiation skills, with the ability to clearly communicate technical issues to diverse audiences. **What makes it worth a look...** This full-time, on-site Escalation Manager role at MongoDB offers a compensation range of $101,000 - $198,000 USD per year, with specific hours of 12pm-9pm ET for the swing shift. The position requires US Citizenship and for you to be on US Soil due to FedRAMP regulations. **You might be a good fit if you...** * Have experience managing and engaging customers throughout their case history. * Are skilled in conducting technical root cause analysis both internally and with customers. * Have a strong background utilizing PagerDuty for incident management. * Are familiar with Linux, cloud platforms like AWS, GCP, or Azure, and database technologies.