Especialista em Melhoria de Processos (Customer Journey) at Experian

**Who this is for** This Mid-level, full-time Hybrid role in São Paulo is ideal for a Process Improvement Specialist with a solid background in continuous improvement methodologies like Lean, Six Sigma, and BPM. You should have proven experience in reviewing, redesigning, and optimizing processes, with a desirable understanding of customer service journeys. **Key highlights** You'll be instrumental in mapping, revising, and optimizing end-to-end processes with a strong focus on customer experience. The role involves conducting root cause analysis, identifying improvement opportunities, and promoting a culture of continuous improvement across the organization. Experian is recognized for its inclusive culture and commitment to employee well-being, with numerous awards for being a great place to work. **You might be a good fit if you...** - Have demonstrable experience in process optimization and applying continuous improvement methodologies. - Are skilled in data analysis to generate actionable insights. - Are familiar with process mapping and modeling tools (e.g., Bizagi, Miro, Visio). - Possess certifications in Lean, Six Sigma, or BPM, or have experience with VOC/customer journey analysis.