EverHealth - Mid-Market Customer Success Manager (Remote, US) at EverCommerce

**Who this is for** This role is for a seasoned customer success professional with deep expertise in the healthcare technology sector, specifically regarding EH

Work type: remote

Location: Remote, US

Salary: $70,000 – $80,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a seasoned customer success professional with deep expertise in the healthcare technology sector, specifically regarding EHR and revenue cycle management workflows. **Key highlights** You will serve as the primary owner for a portfolio of mid-market healthcare clients, focusing on platform adoption, financial performance, and managing complex escalations within the EverHealth ecosystem. **You might be a good fit if you...** - Have 4–7 years of experience in Customer Success, Account Management, or Healthcare Consulting. - Possess direct technical experience supporting EHR platforms and healthcare payment workflows. - Are skilled in managing high-stakes escalations and influencing stakeholders without direct authority. - Understand healthcare financial KPIs such as AR days and denial rates.

Job Description

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: [https://careers.evercommerce.com/us/en](https://careers.evercommerce.com/us/en)

We’re seeking a Mid-Market- Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership.

This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization.

Responsibilities:

Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health

Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows

Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices

Drive adoption and optimization tied to measurable business and financial outcomes

Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales

Proactively identify risk and implement mitigation plans

Lead Business Reviews focused on usage, workflow efficiency, and financial performance

Identify and manage renewal and expansion opportunities

Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

Skills and Experience needed for success in this role:

4 –7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support

Direct experience supporting or delivering an EHR platform

Strong understanding of EHR, RCM, and healthcare payments workflows

Proven expertise in escalation management, including executive-level situations

Strong cross-functional partnership skills and ability to influence without authority

Technical aptitude and comfort getting deep into workflows and data

Excellent communication and stakeholder management skills

### Preferred

Background in healthcare billing, claims, or practice operations

Experience supporting mid-market healthcare organizations

Familiarity with healthcare financial KPIs (AR days, denial rates, collections)

Salesforce and Customer Success tooling experience

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

Continued investment in your professional development

Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.

401k with up to a 4% match and immediate vesting

Flexible and generous (FTO) time-off

Employee Stock Purchase Program

Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $70,000 to $80,000 USD most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

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