**Who this is for** This position is for a customer-focused implementation expert who thrives on guiding new clients through software onboarding, specifically f
Work type: remote
Location: Remote- US
Salary: $55,000 – $650,000/yr
Type: Full-time
**Who this is for** This position is for a customer-focused implementation expert who thrives on guiding new clients through software onboarding, specifically for field service management solutions. **Key highlights** As the primary point of contact for new Service Fusion users, you will handle system setup, training, and workflow configuration to ensure long-term client success. **You might be a good fit if you...** - Are highly technically savvy with experience in web/mobile applications and CRM software. - Have a proven ability to manage complex onboarding processes and prioritize multiple client tasks. - Possess excellent written and verbal communication skills to manage diverse stakeholders. - Have practical experience with QuickBooks and Microsoft Excel.
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: [https://careers.evercommerce.com/us/en](https://careers.evercommerce.com/us/en)
We are looking for an Implementation Manager to focus on our Service Fusion platform. Service Fusion, an EverCommerce company, delivers powerful business management software to nearly 4,000 field service contractors across industries like HVAC, plumbing, electrical, and appliance repair. Our mission is to empower “anyone in a truck” with enterprise-level tools at a small-business price, helping service pros run their operations efficiently from anywhere.
As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion. You will guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals. Your role will combine technical aptitude, clear communication, and customer advocacy to deliver a seamless onboarding experience that sets our clients up for long-term success.
Responsibilities:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
The target base compensation for this position is $55,000 to $65,0000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.