EverWell - Customer Care Advocate (Remote, US) at EverCommerce

You are a professional with at least one year of call center or software support experience who enjoys solving complex technical issues. You have a background i

Work type: remote

Location: Remote, US

Salary: $18/hr

Type: Full-time

Summary

You are a professional with at least one year of call center or software support experience who enjoys solving complex technical issues. You have a background in assisting customers in fast-paced environments and are comfortable learning new software platforms. **What makes it worth a look...** EverCommerce is hiring a remote Customer Care Advocate in the US paying $18 per hour. This role offers immediate 401k vesting with a 4% match and a flexible time off policy. **You might be a good fit if you...** * Have at least one year of experience in a support or call center role. * Possess technical aptitude and a willingness to learn Oracle SQL Developer. * Are comfortable providing software training and application installs to clients. * Can demonstrate experience working with SaaS products, preferably in the salon industry.

Job Description

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: [https://careers.evercommerce.com/us/en](https://careers.evercommerce.com/us/en)

About the job

We are looking for a Customer Care Advocate to focus on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by PaySimple.

Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful.

What you’ll be doing:

Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers

Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful

Software training for customers

Mastering the SalonBiz solution to provide customers with guidance on how to best use our product

Providing technical support, application installs specific to SalonBiz and learning Oracle SQL developer

Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible

Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

What you'll bring.

Minimum one-year related work experience in a similar role

Some call centre or technical software experience

Must be friendly, professional, and committed to creating long-term relationships with our customers

Strong writing and phone skills.

Critical thinker and a willingness to problem-solve

A team player who performs well independently

Ability to multitask, take direction and execute with precision

Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Experience using the SalonBiz software in a salon is a plus.

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

Continued investment in your professional development

Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.

401k with up to a 4% match and immediate vesting

Flexible and generous (FTO) time-off

Employee Stock Purchase Program

Compensation:

The target base compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above

View this job on nocollar jobs