Experience Strategy Principal at Zillow

You're a seasoned strategist with over 10 years of experience in CX strategy, service design, or enterprise transformation, ideally within customer-centric tech environments, and you hold a Bachelor’s degree in a related field. **What makes it worth a look...** This fully remote role at Zillow offers a competitive salary of $153,600 - $245,400 annually for U.S. employees, allowing you to architect the future of customer experience. **You might be a good fit if you...** * Have deep expertise architecting enterprise-level customer experience strategy. * Possess strong financial acumen and experience building business cases with financial modeling. * Can analyze large quantitative and qualitative datasets to create executive-ready recommendations. * Demonstrated ability to influence senior leaders and drive alignment without direct authority.