Experience Strategy Principal at Zillow

You're an experienced professional with 10+ years in strategy, consulting, or operations, possessing a deep expertise in architecting enterprise-level customer experience strategy and frameworks within complex organizations. A Bachelor’s degree in Business, Finance, STEM, or Humanities is required, with advanced degrees or certifications being a plus. **What makes it worth a look...** This full-time, fully remote role at Zillow offers a compensation range of $153,600 - $245,400 annually and involves architecting the future of customer experience to influence senior leadership decisions on service strategy. **You might be a good fit if you...** * Have strong financial acumen and experience building business cases with financial modeling. * Can lead CX strategy, service model design, or enterprise-wide transformation initiatives. * Possess advanced structured problem-solving skills with large datasets. * Can influence senior leaders and drive alignment without direct authority.