FAST Service Specialist at Epiq

You are a customer service professional with at least one year of experience and a high school diploma or GED. You have the physical ability to lift 40 pounds a

Work type: onsite

Location: USA-Wilmington-DE-222 Delaware Ave., Suite 800

Salary: $17 – $21/hr

Type: Full-time

Summary

You are a customer service professional with at least one year of experience and a high school diploma or GED. You have the physical ability to lift 40 pounds and manage standard office equipment on carts. **What makes it worth a look...** Epiq is hiring for this full-time on-site role in Wilmington, Delaware, offering between $17.25 and $21.00 per hour plus potential annual bonuses. **You might be a good fit if you...** * Can lift, move, or carry items weighing 40 pounds or more * Have experience with office administrative tasks like mail metering or printing * Are comfortable standing, walking, or bending for extended periods * Can navigate occasional travel to Philadelphia for coverage needs

Job Description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

# A Service Specialist – FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This unique and client facing position allows the employee to support multiple Opensity accounts in the local market.

Essential Job Responsibilities

Mail Servicesincludes metering, sorting, and distributing mail and accountable packages per schedule

Copy Servicesincludes accurately producing copy, print, and scan projects per written instructions

Receptionincludes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

Hospitality Servicesincludes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed

Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

Flexibilityof a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations. Hours of operation vary per location

Travel to Philadelphia for occasional coverage needsQualifications & Requirements

High School Diploma or GED

1+ years’ work experience in a customer services field

Ability to multitask with attention to detail

Ability to resolve issues with professionalism and tact

Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs

Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 17.25 to 21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

This position is part of the Opensity Solutions team. For Information on Opensity’s benefits please visit [opensitybenefits.com](https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fopensitybenefits.com%2F&data=05%7C02%7Creallen%40epiqglobal.com%7C37a80d5b352243bc198708de8bf24b0c%7C2a9f86a929e744bd8863849373d53db8%7C0%7C0%7C639102069946992806%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mmkjErRclo7jjwIhr53VMwz8Qi%2FBDkoMzZRX%2FF1%2FpMw%3D&reserved=0).

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.

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